GMAIL AND OTHER EMAIL SERVICES ARE ACTIVELY BLOCKING OUR EMAILS TO CUSTOMERS!  

WE USUALLY RESPOND WITHIN 24 HOURS.  IF YOU DO NOT HEAR BACK FROM US PLEASE E-MAIL AGAIN AND WE WILL RESPOND FROM AN ALTERNATE E-MAIL ADDRESS.

WE ARE EXPERIENCING LONG LEAD TIMES DUE TO ORDER VOLUME AND LIMITED STAFFING.
IF YOU MUST CONTACT US PLEASE E-MAIL US AT INFO@KEARMS.COM  




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Standard Return Policy

NON-WARRANTY RETURN› Returns are only allowed on items purchased within 90 days
› There is a 20% inspection, handling and restocking fee charged
› KE does not refund cost of shipping
› All returns requesting refund or exchange must be in resalable condition
› Once product is received at KE it will be inspected
› Any pieces that are damaged will not receive the full refund amount
› The retail cost for each damaged item will be deducted from the total refund amount

KE Arms is not responsible for part compatibility with other brands or other company’s parts being out of spec.

KE Arms DOES NOT export.  If you have purchased a part internationally you should refer any returns to the distributor you purchased it from.  KE Arms cannot service and support international customers directly.

WARRANTY RETURNS:Returns are only allowed on items purchased within 90 days. Merchandise returned for warranty issues will be inspected, repaired and returned to customer. If item is not repairable and damage is established to be covered under warranty, the customer will receive replacement or credit as determined by KE.

OEM Return Policy
Customers have 7 days from receipt to inform KE Arms LLC of any manufacturing or material defects.
Returns on OEM Branded Products are only allowed for manufacturing or material defects.
Refunds will NOT be issued on OEM Branded Products
Faulty OEM Branded Products will be repaired or replaced.
Tooling and fixturing remain the property of KE Arms LLC unless invoiced and paid for.
KE Arms reserves the right to hold all customer inventory, tooling, fixtures, and intellectual property until all outstanding debts are paid in full.